Austin Resource Recovery, the City of Austin’s municipal solid waste department, provides services over 200,000 residential customers. This includes garbage, recycling, compost, large brush, bulk item, and other services. But with complicated city boundaries, municipal utility districts with different rules, routes constantly changing, pilot programs for new services beginning, neighborhoods de-annexing, and more – how does the city keep up? How do they pull data from their billing system and push it into Rubicon routing systems, ArcGIS Pro automated Map Series paper maps for drivers, ArcGIS Online geospatial route data, customers lists for informational mailers and communication, and more? With FME, that’s how!